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Meet the people at Grace Auto
Get to know our sales and service teams. Select a photo to meet them.
Sales team
Service team
Harrison
Sales
You do not have to have it all figured out before you meet Harrison. Whether you have picked your next car or are wondering where to begin, he is happy to work through it with you. Meeting people and helping them find the right fit is what drew him into car sales.
Harrison starts by listening. What matters to you? What feels confusing? What would you like explained again? He enjoys taking the time to answer those questions so you feel comfortable with the next step, especially if this is your first car purchase.
Away from the lot, he is equally happy shooting hoops or settling in for video games. And if you want a conversation starter, ask him about his dream car, a Lexus ES 350. The comfort, luxury and style have him sold.
Henry
Sales
Henry wants you to know something before you walk through the door: you do not need to be a car expert to feel comfortable here. Bring every question you have. He enjoys explaining things in everyday language and giving you room to make a decision without feeling pushed.
For about two years, he has helped customers find cars that fit their lives and budgets. His favorite part is seeing someone leave happy, knowing a big decision felt a little easier because he was there to help. He also speaks Portuguese, helping more families feel at home throughout the process.
Cars are part of his life off the clock, too. He loves learning about them and creating social media content, alongside spending time with friends and family. His dream ride is a BMW M4 CS, with the looks and performance to make him smile and the practicality to enjoy it every day. Ask him about it when you stop by.
Safi
Sales
Safi still remembers the phone call that changed his life. He was new to the U.S. and looking for work when Lori introduced him to Grace Auto. Nearly three years later, he is proud to be part of the team and grateful that someone believed in him. He brings that same sense of possibility to helping customers find their next car.
His favorite moment is the smile in the pickup photo, when a customer realizes they have transportation of their own. Safi listens, knows his inventory and speaks multiple languages, helping families feel understood as they explore their options. He wants you to feel comfortable taking your time, asking questions and reaching out even after the sale.
Most of his free time revolves around making memories with his child, whether they are playing together or exploring somewhere new. He also plays soccer and follows cricket, basketball and tennis. Ask him about his dream car and today’s answer is a Tesla Model S, though being surrounded by cars makes choosing just one difficult!
Jovany
Sales
Jovany remembers the nerves of buying his first car. That is why his favorite words to hear from a customer are, ‘This is the one.’ He knows the relief of finding something that fits your life, and he wants you to feel that same confidence when you leave.
A friend encouraged him to move from the food industry into car sales, giving his love of connecting with people a new home. Jovany listens, speaks two languages and welcomes every question, especially the ones you might feel nervous asking. As he puts it, ‘There are no wrong questions.’ He is happy to explore the lot with you until you find the right fit.
Away from work, you might find him playing pickleball with friends, browsing a flea market or walking around the city. Winter brings snowboarding back in his hometown, and some evenings find him DJing at a nightclub. His dream car is a 2002 Nissan Silvia S15, an obsession that started with Fast and Furious.
John
Sales
John believes a new car should feel like the beginning of something good. After years in corporate marketing, he moved to Richmond and gave car sales a try. His friends in the business always seemed to be having more fun, and he soon discovered how much he enjoys hearing what a new vehicle will make possible for someone.
He knows you work hard for a major purchase. His approach is to respect that effort: have the car ready, answer your questions directly and keep the paperwork moving. He wants the experience to feel exciting and straightforward, and hopes you leave feeling you have made a friend whether you buy that day or not.
Outside work, John has played guitar and bass for 18 years. He enjoys lifting, poker and Magic: The Gathering with friends, while he and his wife love traveling, cooking and organizing karaoke nights. His dream garage would include an ’80s Toyota Hilux and a ’90s Mazda Miata. There is plenty to talk about before you even get to the test drive.
Saphia
Advisor
Saphia’s automotive career began with something simple: remembering people. Before she knew much about cars, a manager noticed that she remembered his name, his usual order and exactly how he liked it. He saw a gift for making people feel cared for and invited her to join his automotive team. About nine years later, that same attention to people is still at the heart of her work.
With experience in parts, engines and transmissions, sales, management and service advising, Saphia enjoys bringing the pieces together when a repair feels overwhelming. She listens, explains what is happening and helps customers and technicians stay connected. She holds certificates in Business and Customer Service and keeps learning from the people, books and hands on experiences around her.
Outside the shop, she loves hiking, cooking and trying new things. Then there’s Bear, her three legged dog, who has no idea anything is missing and never lets it slow him down. Helping someone feel less stressed and more understood is what makes a good day for Saphia.
Oswaldo
Technician
For Oswaldo, working on cars began as a family story. Growing up around a repair shop sparked an interest that became a career, followed by technical training and 25 years of automotive experience. He brings that lifetime of curiosity to every vehicle he works on, especially the Japanese cars he particularly enjoys.
Finding the cause of a problem is one of his favorite parts of the job. Oswaldo takes pride in careful diagnostics and getting a repair right because he knows there is a person counting on that car. Helping someone get back on the road with one less worry is what makes the work meaningful to him.
Away from the shop, he enjoys time with his son, playing soccer, listening to music and being outdoors. Those everyday moments are important to him, and he enjoys helping customers get back to the people and places that matter in their own lives.
Austin
Store manager
Austin knows what it feels like to be stranded on the side of the road and how quickly car trouble can turn your day upside down. He has been there himself, more than once. That experience stays with him when a customer arrives frustrated, worried or simply ready to get back on the road.
He has been in the car business since 2001, with a particular soft spot for Hondas and Toyotas. After all those years, he says he knows how they are supposed to sound, feel, drive and even smell! What he enjoys most, though, is helping an anxious customer breathe a little easier and feel comfortable with the repair process.
Away from the shop, Austin is an avid camper who loves offroading and discovering new natural places. Getting out and exploring is a big part of his own life, so he understands how much it means to have a car you can count on for wherever you are headed next.
Jahleel
Porter & Merchandising Specialist
Jahleel is part of the Grace Auto service team as porter & merchandising specialist.
Quality pre-owned cars, trucks, and SUVs in Richmond, VA
Financing options built around your situation
We work with multiple lenders so we can find terms that fit your real life, not just the easiest approval. Whether you have strong credit, are buying for the first time, or are working to rebuild, Grace Auto Sales is set up to help Richmond drivers get behind the wheel.
Get a real offer on your trade-in
Bring your current vehicle to Grace Auto Sales and we will give you a straightforward appraisal. No lowball tactics, no obligation to buy the same day. We put the number on the table and let you decide how you want to use it toward your next car.
Service support after you drive away
Need service? Grace Auto Repair is conveniently located just down W. Broad Street from our sales showroom at 7909 W Broad St., Suite A
Oil changes, brake work, tires, and general repairs handled by technicians who give you plain-language explanations and honest estimates. Richmond roads can be tough on a vehicle, and we are here to keep yours running right.
What our customers say
Caroline C.
I've bought lots of vehicles and been to many dealerships and this has got to be the very best! Henry was our salesman and he was patient, kind, knowledgeable and got us exactly what we wanted. All the employees were smiling and the environment was perfect! 10 stars! Thanks again Henry! We'll never look anywhere else for a vehicle. The Grace service center was also the best, Richard was great, he knew exactly...Read More
Brandi G.
Safia was great and very welcoming! She assisted me with a warm hello and was very accommodating. I would 100% recommend this auto shop for any of your repair needs. And they were open and ready to assist me. The have a very clean establishment and even accommodated my young son with a tv and snacks. If you are in the West End of Richmond and you need top notch service please come to Grace Auto Repair at 7909 W Broad St.
Paul G.
A friend suggested Grace Auto Sales when I found myself suddenly needing to buy a car. I'm very glad they did. I found the whole experience very friendly, professional and efficient. A delightful gentleman named Henry, who is very knowledgeable helped me through the entire process in a curious and professional manner. I would happily recommend Grace Auto to anyone who is looking for a reliable used car. Many thanks to the entire teem.